Refunds

Refunds

We are sorry that you feel you need a refund! We do not generally give refunds but will judge on a case-by-case basis. These are the general criteria that could be accepted for a refund:
  1. Accidental duplicate payment
  2. Fraudulent purchase
  3. Service malfunction
Please note that requested refunds may be pro-rated. This means that you will only get the money back from the unused part of your subscription. If you wish to request a refund and feel that your case falls under our criteria, you may contact us by creating a ticket, and providing proof of your case.