Do you have problems finding your key? Please allow up to 30 minutes after purchase for the key to arrive.
Sometimes, your email provider will block our emails as spam. For that reason, you should try checking your spam and junk folders in your email.
If you even then still cannot retrieve the key, make sure that the payment actually went through, and then contact us by making a ticket.
Wrong Email at Checkout? How to Retrieve Your License Key
If you entered the wrong email address at checkout and did not receive your license key, please follow these steps: Try to log into your account from the portal at https://rogold.live/customer-center. You can find your license key there if you can ...
Key Already Linked
Did you receive a weird popup from us when linking your key to your Roblox account? We have provided a few steps to help you resolve this. If you previously purchased a RoGold Ultimate subscription before March 25th, 2023 Your subscription is most ...
Welcome to the setup guide! Any questions you got should be answered here. If not, check out our other support categories. First off, when you make a successful purchase through our website, you will receive a key in your email that you provided ...
Don't miss important emails
If you want to receive license keys and other important notification emails from RoGold without being blocked by spam filters, you need to add firstname.lastname@example.org as a safe sender in your email provider. Here are the steps to do that for Google and ...
Disappearing Design or Features
IMPORTANT - If you purchased a RoGold Ultimate subscription before March 25th, 2023, your subscription is most likely expired. This is because we have recently switched payment gateway, meaning you must purchase a new RoGold Ultimate key from RoGold ...